Shipping Policy

This Shipping Policy describes how DoorSkin LLC (“DoorSkin,” “we,” “us,” or “our”) processes, ships, and delivers orders placed through our website.

Order Processing

Orders are typically processed within 1–3 business days after payment is received, excluding weekends and holidays. Processing times may vary during periods of high order volume, product launches, supply delays, or other circumstances outside of our control.

After your order is processed and shipped, you will receive a shipping confirmation email with tracking information, if tracking is available for the shipping method used.

Shipping Locations

We currently ship to addresses within the United States.

At this time, we do not guarantee international shipping, shipping to freight forwarders, or shipping to locations outside of the United States unless specifically offered at checkout.

Shipping Rates

Shipping rates are calculated and displayed at checkout, unless a free shipping promotion or flat-rate shipping option is available.

Shipping costs may vary based on the destination, order size, package weight, shipping carrier, and shipping method selected.

Estimated Delivery Times

Estimated delivery times are provided at checkout or by the shipping carrier when available. Delivery times are estimates only and are not guaranteed.

Typical delivery windows may vary depending on the carrier, destination, weather, holidays, carrier delays, and other factors outside of our control.

Shipping Carriers

Orders may be shipped using carriers such as USPS, UPS, FedEx, or other available shipping services. We reserve the right to select the most appropriate carrier and service level for your order unless a specific option is selected and paid for at checkout.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

DoorSkin LLC is not responsible for orders that are delayed, returned, lost, or delivered incorrectly due to an incorrect or incomplete shipping address provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping charges may apply.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is handled by that carrier.

DoorSkin LLC is not responsible for packages that are lost, stolen, delayed, misdelivered, or marked as delivered by the carrier but not received by the customer. However, if you experience an issue with delivery, please contact us and we will do our best to help you work with the carrier.

If your package is marked as delivered but you have not received it, please first check with household members, neighbors, your building office, mailroom, or local carrier office.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at doorskin@bifoldclosetdoorrepair.com.

Please include:

• Your order number

• Photos of the damaged packaging

• Photos of the damaged product

• A brief description of the issue

We may offer a replacement, refund, or other resolution at our discretion depending on the circumstances.

Missing Items

If an item is missing from your order, please contact us within 7 days of delivery at doorskin@bifoldclosetdoorrepair.com with your order number and a description of the missing item.

Returns and Exchanges

Shipping-related return questions are handled according to our Refund Policy/Return Policy. Please review our Refund Policy for information about eligibility, timing, and return instructions.

Unless otherwise stated in our Refund Policy or required by law, customers are responsible for return shipping costs.

Preorders, Backorders, and Inventory Delays

If an item is temporarily out of stock, backordered, or delayed, we may contact you with an estimated shipping timeline or offer the option to cancel the order for a refund before shipment.

Contact Us

If you have questions about shipping, delivery, or an order you placed, contact us at:

DoorSkin LLC
Email: doorskin@bifoldclosetdoorrepair.com
Mailing Address: 1731 E Carson St, P.O. Box 4253, Pittsburgh, PA 15203

Shipping Policy

This Shipping Policy describes how DoorSkin LLC (“DoorSkin,” “we,” “us,” or “our”) processes, ships, and delivers orders placed through our website.

Order Processing

Orders are typically processed within 1–3 business days after payment is received, excluding weekends and holidays. Processing times may vary during periods of high order volume, product launches, supply delays, or other circumstances outside of our control.

After your order is processed and shipped, you will receive a shipping confirmation email with tracking information, if tracking is available for the shipping method used.

Shipping Locations

We currently ship to addresses within the United States.

At this time, we do not guarantee international shipping, shipping to freight forwarders, or shipping to locations outside of the United States unless specifically offered at checkout.

Shipping Rates

Shipping rates are calculated and displayed at checkout, unless a free shipping promotion or flat-rate shipping option is available.

Shipping costs may vary based on the destination, order size, package weight, shipping carrier, and shipping method selected.

Estimated Delivery Times

Estimated delivery times are provided at checkout or by the shipping carrier when available. Delivery times are estimates only and are not guaranteed.

Typical delivery windows may vary depending on the carrier, destination, weather, holidays, carrier delays, and other factors outside of our control.

Shipping Carriers

Orders may be shipped using carriers such as USPS, UPS, FedEx, or other available shipping services. We reserve the right to select the most appropriate carrier and service level for your order unless a specific option is selected and paid for at checkout.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

DoorSkin LLC is not responsible for orders that are delayed, returned, lost, or delivered incorrectly due to an incorrect or incomplete shipping address provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping charges may apply.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is handled by that carrier.

DoorSkin LLC is not responsible for packages that are lost, stolen, delayed, misdelivered, or marked as delivered by the carrier but not received by the customer. However, if you experience an issue with delivery, please contact us and we will do our best to help you work with the carrier.

If your package is marked as delivered but you have not received it, please first check with household members, neighbors, your building office, mailroom, or local carrier office.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at doorskin@bifoldclosetdoorrepair.com.

Please include:

• Your order number

• Photos of the damaged packaging

• Photos of the damaged product

• A brief description of the issue

We may offer a replacement, refund, or other resolution at our discretion depending on the circumstances.

Missing Items

If an item is missing from your order, please contact us within 7 days of delivery at doorskin@bifoldclosetdoorrepair.com with your order number and a description of the missing item.

Returns and Exchanges

Shipping-related return questions are handled according to our Refund Policy/Return Policy. Please review our Refund Policy for information about eligibility, timing, and return instructions.

Unless otherwise stated in our Refund Policy or required by law, customers are responsible for return shipping costs.

Preorders, Backorders, and Inventory Delays

If an item is temporarily out of stock, backordered, or delayed, we may contact you with an estimated shipping timeline or offer the option to cancel the order for a refund before shipment.

Contact Us

If you have questions about shipping, delivery, or an order you placed, contact us at:

DoorSkin LLC
Email: doorskin@bifoldclosetdoorrepair.com
Mailing Address: 1731 E Carson St, P.O. Box 4253, Pittsburgh, PA 15203